We’ve all had them… clients we’re sure are from hell! With the help of a wonderful group of business owners, executives, and marketing professionals, I’m putting together a list of attributes to keep your ears and eyes open to.
Clients from hell traits:
— don’t understand agreements they make or sign
— spend more time training them on matters they said they understood
— exhibit or tell you stories about ways they’ve been unethical or dishonest behaviors
— expect you to create proposal (paperwork, etc.) immediately, but getting them to follow up in a big chore.
— don’t have the authority to make a decision (even though they said they did)
— don’t know what they need and waste your time “on a fishing expedition”.
— don’t have a budget for your services.
— have unrealistic expectations…champagne taste on a beer budget.
— don’t pay you on time.
— agreed to your level of service for their situation but expect higher levels of service.
Defining Your Ideal Client Actions
Create a client from hell profile on the first 1/2 of a piece of paper. That’s a list of attribute YOUR clients from hell have exhibited.
Turn each negative around.
Tear the negative attributes up and burn the paper (it’s so healing).
Are you ready to become the obvious choice for your ideal clients? Defining a niche, delving deeply into who YOUR ideal clients really are, segmenting your client base, and creating a Go/No-Go List you (and your team, family and strategic partners can use) helps firm save money and market smarter. Discover more here
What attributes have your clients from hell had? Add to this list by commenting below.
(c) 2010 Elevating Your Business, Maria Marsala, Business Coach