105 Best Ways to Deal With Difficult Customers

9. Charge Them More!

Create an ideal client profile and pay attention to its outcome. If you’re not a hand-holder, create interview questions that will let you know that your clients can easily make their own decisions. Listen as the prospect answers. Most of us can catch “clients from hell” during the interview process (although we might not pay attention to our gut). If you want to work with the client anyway, raise your rates to accommodate the extra time it will take you to get this client’s project done.
Thanks to: Maria Marsala of Elevating Your Business

Read 104 other ways to deal with difficult customers at entreperneur Carol Roths’s website where she asked the question to her subscribers.


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About Maria Marsala
Strategic Business Coach, Planning Strategist Maria MarsalaBusiness advisor, speaker, and prolific writer, Maria founded Coach Maria in 1998 to work with service business owners. Having grown up on Wall Street, it's not surprising that in 2010, her firm morphed into Elevating Your Business with a mission is to help financial advisors simplify business, advise more, and live better. Maria was named one of the top 30 international coaches in 2011, has helped service business owners in more than 40 industries to substantially grow their firms and take long vacations, and has taught business, technology and marketing programs at various colleges.

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